Below are some frequently asked questions about shopping, shipping, and after-sales service. If you don’t find the answer you need, please feel free to contact us.
- How long will it take for my order to ship after I place it?
We usually process and ship orders within 1–3 business days. There may be slight delays during holidays or special circumstances.
- How long does delivery take?
Standard delivery time is approximately 4–7 business days;
Expedited delivery time is approximately 2–4 business days.
The specific time depends on your location and the logistics company.
- Can I track my order?
Yes. Once your order has shipped, we will send you a tracking number via email. You can check the shipping status at any time on the logistics company’s website.
- Do you offer international shipping?
Some products support international shipping; please refer to the checkout page for details. International shipping typically takes 7–21 business days. Customs duties and import fees are borne by the recipient.
- What if I receive damaged or incorrect goods?
Please contact us within 7 days of receiving your package and attach clear photos. We will replace or refund you as soon as possible.
- Can I cancel or modify my order?
If your order has not yet been shipped, please contact our customer service team as soon as possible. Once an order has been shipped, it cannot be changed or cancelled.
- How long does a refund take?
After we receive and confirm the returned goods, the refund will be returned to the original payment method within 5–7 business days. The exact arrival time depends on your payment institution.
- How do I contact customer service?
For any questions, suggestions, or after-sales issues, please contact us through the following methods:
Email: samiraghafoorzada@culinashop.com
Phone: +1 (929) 966-5669
CULINA LLC thanks you for your trust. We will always provide you with high-quality products and attentive customer service.
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